ABOUT OUR HOST
Tom Serio is a Business Continuity/ Disaster Recovery Specialist with more than 30 years of experience in business and Information Technology, with a focus on disaster recovery preparedness, business continuity planning and crisis management throughout his career. He is currently principle and senior consultant at his firm, MTS & Associates.
During his recent nine-year tenure on the Business Continuity/Disaster Recovery team of Verizon Wireless, Mr. Serio lead the company's outreach program, working with federal, state and local public safety emergency responders, as well as enterprise customers. Additionally, he was a member of the Verizon Wireless Crisis Response Team, assisting clients with disaster preparedness processes as well as supporting community response efforts post events. Serio has been on the ground and engaged with state emergency operations, federal agencies including FEMA, local jurisdictions and volunteer organizations during events, including Hurricane Matthew in NC, Superstorm Sandy in NY and wildfires in CA and WA.
Previously, Serio was Director of Global Business Continuity Management for Office Depot, responsible for domestic and international corporate business continuity and disaster recovery plans, incident management, and employee awareness program. He also supported awareness and preparedness efforts for small and medium sized businesses across the country. Serio was instrumental during recovery efforts from Hurricane Wilma in 2005, that impacted daily operations for Office Depot Headquarters in South Florida for nine days. Declaring a disaster on the campus of 2,200 employees, Serio and his team implemented all 35 business continuity plans, making the disaster transparent to customers and maintaining all critical business functions.
Serio is one of the founders of the initial South Florida Disaster Resiliency Coalition, a private-public partnership between the four counties of Southeast Florida (Palm Beach, Broward, Miami-Dade and Monroe).